Current Position

Customer Service Executive

Our client is seeking a Customer Service Executive to join their Personal and Premium Banking team on a full-time, permanent basis. This role is focused on delivering effective day-to-day service to personal and premium banking clients while ensuring a seamless and professional client experience. Responsibilities:- Assisting in the day-today servicing of clients. Receiving and processing payments, security trades, FX, fixed deposits and                  corporate actions from clients in person, fax, letter or by telephone. Communicating with clients on a daily basis to resolve queries, carry out call backs and arrange online banking activations. Providing assistance to other team members during busy times. Identifying opportunities to cross and up sell the banks products and services. Contributing positively towards cross-departmental changes. Assisting with projects and large-scale system tasks that may arise from time to time. Ensure that all relevant and current rules, regulations and Bank policies are adhered to in respect of your role and the clients.

Hours: Full Time Job Types: Permanent Sectors: Banking & Investments

Qualifications and skills :-
•    Strong written and verbal communication skills.
•    The ability to work collaboratively within a team.
•    Proficient IT skills.
•    Keen interest in banking and learning about products.
•    Confident dealing with clients in a face-to-face manner.
•    A pro-active approach to suggest new ideas.
•    Must be prepared to meet clients and attend client events as and when required.

For more information contact  geraldine@hrnow.je

PERFORMANCE NOW