Purpose of the Workshop
Managers are at the centre of critical relationships which drive performance, employee engagement and support wellbeing. It is important that managers have the skills to manage their teams effectively and deal with issues confidently when they arise. This workshop will:
- Prepare managers for the responsibilities of managing a team.
- Equip managers with the communication skills they need.
- Provide tools to help manage challenges, conflict, absence, and performance issues.
- Explain key employment law principles including an overview of discrimination legislation.
Workshop Content
- What do Managers do?
- Role and responsibilities
- Essential skills and knowledge
- Motivating and getting the best out of people
- The employee lifecycle
- Communication skills
- Face-to-face effective communication
- Listening and questioning
- Giving and receiving feedback
- Tools and techniques
- Performance management
- When and how - Expectations / Enable / Empower
- SMART Objectives
- From good to great
- Dealing with underperformance– Capability Process
- Managing issues
- Addressing short and long-term absence
- Dealing with bad behaviour – Investigations and the Disciplinary Process
- Handling conflict and disagreements - Grievances Process
- Employment laws: Discrimination, Diversity & Inclusions, Bullying and Harassment and Flexible Working Requests